Three secrets of the one minute manager

Three secrets of the one minute manager by Kenneth Blanchard. More on The CPA Journal.

The First Secret: One-Minute Goals.
All good performance starts with clear goals. If you don't know where you are going, any road will get you there. This is about as fundamental as God, mother and apple pie. If we were going to improve the performance of people all over this country, the simplest and easiest way would be to make sure people have clear goals.

The Second Secret: One-Minute Praisings.
Of all the things I've taught over the years, I can't say enough about the importance of praising. The key to developing people will always be to concentrate on catching them doing something right instead of something wrong. Yet most people are still managed by being basically left alone until they make a mistake that's noticeable and then their boss criticizes them. I call that a "leavealone zap" management style or "Sea gull management." Sea gull managers fly in, make a lot of noise, dump on everyone, and then fly out.

The Third Secret: One-Minute Reprimands.
What do you do when people do not perform well or make limited or no progress toward their goals? You have to hold them accountable.

The first alternative for poor performance should be redirection, which means going back to goal setting trying to find out what went wrong and getting them back on track. Never reprimand or punish a learner -- you'll immobilize them. If you are dealing with somebody who knows better, who as performed a similar task well in the past, then a One-Minute Reprimand might be appropriate.